Automation is usually perceived as a silver bullet for business’ operational expenses. But there are areas where it should be applied with greater care. Firstly, because your business can lose a personal touch. Secondly, because automation usually means simplification, but it also makes your system more rigid, inflexible, and vulnerable to more sophisticated competition tactics.
From here we’ll mention 7 areas where automation is required but should be done with great care. Starting with the hottest areas of application and ending with “dumb” automation that is absolutely required in every project.
The most challenging area of automation. It covers non-trivial problem-solving that typically involve a human approach. By now industry standards are on the stage where we combine humans and problem-solving pipelines.
There are two kinds of pipelines that help customer service. The first one is a troubleshooting pipeline that is performed by a customer BEFORE calling company support team. If you’re fighting for an excellent customer experience you’d better stay off such pipelines. This kind of pipeline is also called self-help and it won’t be appreciated by high-income clients.
The second kind of automation is performed on the manager’s side. This one can be more sophisticated and upgraded with better software. But you should always control the balance between self-help and backend automation.
HR process automation enables business agility by allowing them to focus on the customer and new business opportunities rather than wasting time in routine paperwork. The bigger your company that more time your HR department wastes and the numbers go progressively.
More than 50% of the HR department’s time is spent processing employees information and answering questions.
By implementing a simple online portal, you can empower your employees and give the excess to all their benefits and information. This step will greatly reduce pressure on the HR department.
HR specialists spend 40% of their time on administrative work, wither re-entering data from one system to another.
Digitizing routine, everyday workflows such as employee on-boarding, vacation request, and salary changes can free up more time for head-hunting and employees motivations.
Although you’d better refrain from introducing AI to the recruitment process yet. This is a new technology and it has not been calibrated yet. The recent studies by big companies (Amazon, Google) showed that AI head-hunting tools are biased and should be used under the supervision of HR specialists.
Regular payments became industry standards in banking. Such services are already no-brainers. The only question is to integrate your billing system with an automatic payment API form the bank.
The bright side is you will spend less time on paydays. You can automate payments and invoice for business partners and retail customers. The automation payment system should become your strategic priority if your company has already 2 or more departments.
Organizations try to keep pace with accelerating application releases. But current tools are stretched beyond capacity, workflows remain mostly manual, and adding additional point tools only increases complexity. As management complexity rises, IT’s ability to respond to requirements declines.
Modern IT operations tools deliver value quickly and easily. They are easy to consume, deploy, and integrate into the existing business’ operations. There is a number of tools every IT department should integrate in order to bridge the gap between bare metal, VM, Cloud, and Containers. DevOps of our company will gladly help you with this transformation.
One of the most important stages in the development lifecycle. Especially when it comes to continuous delivery and agile methods of software development. Automation testing means using tools that execute your test case suit, which can greatly cut time to delivery.
There is a number of special software tools that allow developers to create automated testing scripts and pipelines. The most popular are:
Keep in mind that a specific testing automation tool is chosen based on the objectives and software stack you have. You should also keep in mind the size of your project because automation testing has a steep price increase if you’re working on a small software project.
Device provisioning is a really important part of a device’s lifecycle. Oftentimes when we talk about IoT solutions we like talking about millions of devices simultaneously connected to a single IoT hub. Sending up all their telemetry data.
This data is getting ready by the Machine Learning algorithm or whatever processing service you have. But before you can get the data, all those millions of devices should be connected to the IoT hub in the first place. This process is called – Device Provisioning.
From here you have three options as a IoT player:
The automation of devices provisioning is extremely important and you literally won’t be able to scale up your business without such kind of automation software.
We all start small. An idea becomes a business. And that business grows into an enterprise. Strong, profitable, built to last. But with great power comes great vulnerability. The complexity and volume frequently overwhelm analysts.
The average organization faces over 10 000 new security alarms every day.
Current security processes require specialists manually navigate through multiple platforms to identify, respond to, and document threat. Such a process is inefficient and difficult to learn and leads to unresolved security alerts. The potential of human error in such security process is high.
Hopefully, there are security automation and orchestration systems that adapt to the platforms your enterprise use. Such software automation solutions can fit the technology platform you’re using and can be tweaked to be understandable for people.
Of course, integration of such platforms is not an easy task, that can require months depending on the enterprise size. If you want to lower expenses, you can hire an outsourcing team. There are numerous ways already in place to integrate such security automation system without exposing vulnerable data to the outsourcing team, and we can help you with that.
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